Signing In & Accessing Properties
Learn how to sign in to your AJJCS client dashboard and how access to properties is granted.
Overview
Our client dashboard uses a simple, email-based sign-in process. You no longer need an activation code. Instead, access is tied to your email address: once your email has been granted permission for a property, that property appears in your dashboard the next time you sign in.
This tutorial walks through how to sign in and, if a property is not yet available to you, how to request access to it.
Good to know: A single sign-in gives you access to every property your email has been added to. You do not need a separate account for each property.
Signing In
Open the Clients Page
Visit the Clients page on our website and click Sign In to Dashboard in the Dashboard card. The sign-in page opens at dashboard.ajjcs.net.
Sign In With Your Email
In Username or Email, enter the email address that has been granted access. Enter your Password, then click Sign In. If you don't remember your password, click Forgot Password? under Need Help: enter your username or email, and if the account exists, we'll email you instructions to reset it.
See Your Properties
One sign-in covers every property your email can access. The dashboard shows reviews and files for all of them, and the Property menus let you look at one property at a time. Upload Files lists each property with its own upload button.
You're all set. When new properties are added to your email, they appear automatically. There's nothing extra to set up.
Requesting Access to a Property
If a property you need is not listed on your dashboard, your email has not yet been added to it. There are two ways to request access.
Option 1: Ask a Property Manager
The fastest way to gain access is through someone who is already a Manager for that property. Managers can add or remove users on their own properties directly.
Tell a current Manager which email address you'd like added. On the User Management page they click Add User, enter your email, check the properties you need, and choose your access level: Read Only (view files and reports), Support (also upload files), or Manager (also manage users). Access is usually available right away.
Option 2: Request Access from AJJCS
If you do not know a Manager for the property, or if no Manager has been assigned yet, you can request access directly from A. J. Johnson Consulting Services through a support ticket.
Choose Property Access Request as the ticket category, then give the property's name, its location, and your relationship to it. Our team will verify the request and grant access once it's approved.
Use a consistent email address. Access is tied to the exact email you provide. If you sign in with a different address later, you will not see the property, so request access using the email you plan to sign in with.
After Access Is Granted
What happens next depends on whether you already have an account with us.
New to AJJCS
If this is the first time your email has been added to a property, an account is automatically created for you. You will receive an email containing your sign-in details and a link to the Clients page. Follow the instructions in that email to sign in for the first time.
Existing Account
If you already have an account, there is nothing new to set up. The next time you sign in with your existing email and password, the newly added property will appear alongside any others you already have access to.
What's Next?
Once you're signed in and can see the property you need, you can:
- Upload files for review
- Track the status of your submissions
- Add notes to your files
- Update your password at any time
Frequently Asked Questions
I signed in but a property I expected is missing
Confirm you are signing in with the exact email address that was granted access. If the property still does not appear, contact a Manager for that property, or submit a Property Access Request ticket and we will verify the permissions.
I never received a welcome email
Check your spam or junk folder first: the welcome message sometimes lands there. If you still cannot find it after a few minutes, open a support ticket and we will resend it.
Can I use more than one email address?
Each email address is its own account. We recommend choosing a single email to use for all of your properties. If you need to change which email is associated with a property, a Manager can add the new one and remove the old one, or you can submit a support ticket for help.
How long do access requests take?
Requests sent to a property Manager are typically handled the same day. Requests submitted to AJJCS through a support ticket are reviewed during normal business hours and usually completed within one business day, though some requests may take longer if we need to verify additional details with the property's Managers.