Changing Your Password
Update the password on your Client Dashboard account from the Your Profile page.
About Your Password
When your email address is first granted access to a property, a temporary password is emailed to you along with sign-in instructions. You should change that password the first time you sign in, and you can change it again at any time from the Your Profile page.
Forgot your current password? Use Forgot Password? on the sign-in page instead of following this tutorial. You'll be emailed instructions to set a new one without needing the old one.
Password Requirements
New passwords need to meet the following requirements:
At least 8 characters long (12+ recommended).
Include at least one uppercase letter.
Include at least one number (0 to 9).
Include at least one symbol such as !@#$%^&*.
Avoid the obvious. Don't reuse passwords from other sites, don't use personal information (names, birthdays, addresses), and steer clear of common patterns like Password123!.
Step-by-Step Instructions
Sign In and Open Your Profile
From the Client Dashboard, click Your Profile in the quick actions bar, or Your Profile & Settings in the sidebar. The Your Profile page shows your account type, properties, and contact details.
Click Change Password
The Change Password button is at the top right of the Your Profile page, next to Edit Profile and Recent Logins.
Fill In the Password Form
The dialog asks for three things:
- Current Password: the password you signed in with.
- New Password: as you type, each requirement in the Password Requirements list turns green once it's met.
- Confirm New Password: type the new password again exactly.
Save the Change
Update Password turns on only when all three fields are filled in, the new password meets every requirement, and both entries match. Click it, and a Password changed successfully! message appears and the dialog closes. If your current password was wrong, the form says so and you can try again.
You stay signed in. You don't need to sign in again after a successful password change. If for any reason you are logged out, sign in with your old password and try the change once more.
After Changing Your Password
Store It Somewhere Safe
A password manager (1Password, Bitwarden, iCloud Keychain, Google Password Manager) is the easiest way to keep a strong password without having to memorise it.
Update Saved Logins
If your browser offered to save your old password, update it now so the autofill keeps working the next time you sign in.
Test on Another Device
If you use the dashboard on a phone or tablet, sign in there as well to confirm the new password works everywhere.
Password Best Practices
Do
- • Use a unique password for this account
- • Choose long, random passphrases
- • Rely on a password manager
- • Sign out of shared computers
Don't
- • Reuse the password from another site
- • Write it down in a shared document
- • Share it over email or chat
- • Use a password someone close to you could guess
Troubleshooting
I forgot my current password
Use Forgot Password? on the sign-in page. You'll receive an email with a link to set a new password. If that email doesn't arrive, check your spam folder and then open a support ticket if needed.
My new password isn't being accepted
Double-check the password meets the length and complexity requirements, and that the Confirm New Password field matches exactly (no extra spaces). If it still won't save, try a different password that you know meets all four requirements.
I was signed out right after changing my password
Sign in again with your old password. If that works, run through the password-change steps one more time. If the old password no longer works either, use Forgot Password? on the sign-in page to reset it and open a support ticket so we can check the account.